This is a fully remote position, open to applicants in Brazil.

• Triage of tickets, ensuring they are directed to the suitable team

• Management of tickets related to login creation and addressing user inquiries

• Comprehensive understanding of the platform, its features, and the expected behavior in response to requests

• Providing chat support for both reception staff and physicians

• Overseeing Business Intelligence (BI) for data analysis and process enhancement

• Engaging in regular meetings with clients

• Presenting and validating solutions to clients

• Drafting release notes for updates and improvements to the platform

• Ongoing development of knowledge about the platform

• Currently pursuing a university degree program (preferred)

• At least 6 months of experience in customer support

• Prior experience in the hospital/healthcare industry (preferred)

• Performance review: opportunities for advancement based on your development

• Onboarding kit provided

• Fin-X Day: semi-annual gathering for Culture & Strategy alignment

• Access to Fiibo: exclusive benefits designed to simplify daily life

• Welhub: a wellness platform to promote your physical and mental health

• Scheduled company recess (break)

Support Analyst, Level 1

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