Support Analyst, L2

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Diagnose business and operational challenges related to the Warehouse Management System (WMS) and associated software.

• Assess issues and provide relevant data if complications are escalated to the ERP vendor.

• Oversee the WMS environments and facilitate the migration of configurations between different settings.

• Assist in the operation and ongoing enhancement of monitoring for our cloud solutions.

• Monitor SQL performance, including index and query optimization.

• Keep comprehensive documentation of configurations, troubleshooting procedures, and support workflows for future reference and knowledge base articles.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, or a related field;

• Over 5 years of experience in technical customer support.

• More than 3 years of experience with SQL/Oracle.

• Practical experience with Linux systems.

• Preferred: Background in software development.

• Familiarity with cloud infrastructure and services (AWS, Azure, OCI, Google Cloud).

• Preferred: Experience with supply chain, distribution, and interface technologies.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options