Support Agent, Spanischkenntnisse

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will engage with customers, identify tailored solutions, and gather structured feedback to contribute to our ongoing improvement.

• You will strive for every online review.

• You will address and oversee customer concerns across all channels: via phone, email, or chat.

• You will gradually build an exceptional customer journey: from the moment of ordering, you ensure that our customers consistently have an optimal experience with Reboots/Venen Engel, thereby representing our brand positively.

⛳️ Requirements

• Excellent proficiency in German and English.

• Knowledge of Spanish is advantageous and/or French language skills are desirable.

• A self-reliant working style with discipline and a goal-oriented approach are your strengths.

• You enjoy challenging the status quo and are open to change.

• You are reliable, loyal, and motivated.

• You have gained initial experience in support and are confident in customer interactions.

• You possess enthusiasm for engaging with people and for sales via phone and new media.

• You have actively worked with CRM programs and are proficient with Google Suite.

• New tools are not a challenge for you, but rather the norm.

• You are flexible and remain composed even in chaotic situations.

• You are a team player, as demonstrated in your job or leisure activities.

• You are comfortable using computers and enjoy familiarizing yourself with new tools.

• You are eager to make an impact and take on new responsibilities independently.

🏝️ Benefits

• Flexible scheduling and remote work opportunities.

• Competitive compensation.

• Regular team events.

• A collegial atmosphere with flat hierarchies and short decision-making processes.