Support Agent

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide High-Efficiency Support: Offer first-level assistance to PadSplit members through email, live chat, and phone communication.

• Resolve Issues: Troubleshoot and address member concerns related to memberships, billing, and property inquiries, ensuring timely, accurate, and member-centric solutions.

• Document and Escalate: Record and escalate complex problems to Tier 2 support or relevant departments as necessary.

• Pursue Continuous Improvement: Regularly update and enhance knowledge of PadSplit's services, policies, and procedures.

⛳️ Requirements

• 2+ Years of Customer Service Experience: Demonstrated experience in a high-volume customer service or support role.

• Proficiency in Tech & Systems: Intermediate computer skills with a solid experience in Google Suite. Familiarity with customer support software and tools (e.g., Zendesk, Atlas).

• Strong Problem-Solving Skills: Excellent problem-solving capabilities and meticulous attention to detail.

• Agility in Change: Proven ability to adhere to evolving Standard Operating Procedures (SOPs) and quickly adapt to new processes.

• Flexibility in Availability: Willingness to work flexible hours, including evenings, weekends, and holidays, with consistent and reliable attendance.

• Remote Work Discipline: Access to high-speed internet and the self-motivation necessary to achieve targets in a fully remote, fast-paced environment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Flexible working hours to support work-life balance.

• A dynamic and inclusive work environment.