Supplement Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• You will be the general manager responsible for bVital's supplement program.

• You will oversee revenue generation, team management, customer experience, and strategic planning.

• Provide direct coaching to the Supplement Sales Specialist by reviewing calls, offering feedback, developing their skills, and holding them accountable for conversion and retention goals.

• Establish clear sales targets, monitor performance on a weekly basis, and conduct regular performance reviews to foster improvement.

• Analyze sales call recordings and patient interactions to pinpoint areas of success and opportunities for growth within the team.

• Manage the entire supplement customer experience, from the initial conversation to reorders, addressing patient inquiries, and handling support escalations.

• Train the customer service team on supplement-related interactions, focusing on accuracy, tone, product knowledge, and consistent follow-through.

• Take ownership of the supplement program's revenue as a distinct business line by setting targets, tracking performance, and driving month-over-month growth.

⛳️ Requirements

• A minimum of 4 years in a sales leadership or management position, demonstrating the ability to coach representatives and achieve measurable improvements.

• At least 2 years in program management, operations management, or a role where you were responsible for a P&L or a revenue-generating business function.

• Experience in managing or developing a customer-facing team, whether in sales, customer service, or both.

• Strong proficiency in metrics: capable of creating dashboards, setting KPIs, and making data-driven decisions.

• Exceptional written and verbal communication skills — able to conduct coaching sessions, draft playbooks, and present performance reviews with clarity.

🏝️ Benefits

• Health insurance

• Paid time off

• 401(k)

• Competitive salary