Supervisor, Vendor Relations

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a team of 5 direct reports, acting as the primary contact for vendors and cross-functional teams regarding merchandise operations inquiries and support.

• Supervise daily team activities and ensure tasks are carried out in accordance with departmental standards.

• Collaborate with vendors and internal stakeholders to address and resolve outstanding issues.

• Conduct training sessions for new vendors on Burlington’s operational requirements and systems.

• Act as a subject matter expert for inquiries related to merchandise operations.

• Monitor team performance, including responses, workload, incidents, reporting, SLAs, and KPIs.

• Address issues as they arise and suggest strategies for workload balancing.

• Observe vendor training sessions to ensure adherence to quality standards.

• Maintain and document the team's work processes.

• Review and authorize vendor exemptions.

• Organize and take part in vendor meetings.

• Collaborate with cross-functional teams and senior leadership to develop business solutions.

• Cultivate positive relationships with vendors.

• Mentor, develop, and evaluate team members through meetings, feedback, and growth opportunities.

• Assist with departmental projects and change management initiatives.

• Create reference materials and facilitate training sessions for team members and merchants.

⛳️ Requirements

• Bachelor’s Degree is preferred.

• A minimum of 3 years of supervisory experience in retail, vendor relations, or customer service is preferred.

• A solid understanding of retail merchandising and/or supply chain processes is required.

• Proven capability to effectively lead and inspire a team.

• Ability to excel in a fast-paced work environment and adapt to changing priorities.

• Exceptional verbal and written communication skills.

• Strong analytical abilities, meticulous attention to detail, and business insight.

• Capacity to work independently while also collaborating effectively within a team.

• Excellent time management and organizational skills.

• Proficient in computer skills, particularly with MS Office Suite (Excel, Outlook, Word, and PowerPoint).

• Willingness to travel for day trips and occasional overnight stays as required.

🏝️ Benefits

• Competitive wages.

• Flexible hours.

• Associate discount.

• Medical, dental, and vision coverage.

• Life and disability insurance.

• Paid time off.

• Paid holidays.

• 401(k) plan.

• Training and development opportunities.