Supervisor, Revenue Cycle

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Directly manage the technical team to achieve departmental goals.

• Oversee Customer Service Representatives managing a high volume of patient calls via the Corporate ACD system.

• Evaluate staff performance and conduct performance assessments.

• Lead receivable, credit, and collection strategies, setting goals and objectives.

• Ensure timely collection of outstanding accounts receivable and adherence to credit and payment regulations.

• Create policies and procedures for revenue cycle operations.

• Deliver reports and analyses on financial and process trends, recommending enhancements.

• Train, support, and analyze processes related to billing, cash application, settlements, credit card processing, credit and collections, and other financial activities.

• Undertake special projects and billing tasks.

• Monitor ACD call systems, call volumes, and performance indicators.

• Address patient and insurance carrier concerns.

• Analyze and propose improvements for staff and departmental functions.

• Mentor and guide staff development and career progression.

• Act as an information resource for Business Operations regarding Patient Services and Patient Billing matters.

• Conduct interviews, hire, train, assign, and supervise employees.

• Process biweekly payroll.

• Uphold information systems security policies and procedures.

• Mentor team members, provide counseling, corrective actions, and promote individual and team development.

• Support affirmative action initiatives in staffing, training, and promotions.

• Implement company and departmental policies and procedures.

• Assist teams and departments in enhancing inter- and intra-departmental functions.

• Carry out other responsibilities as assigned.

⛳️ Requirements

• Proven leadership experience in Revenue Cycle Management and/or Accounts Receivable within large, multi-state integrated healthcare environments.

• Strong leadership presence.

• Excellent analytical skills.

• Solid financial acumen.

• Exceptional relationship-building capabilities.

• Familiarity with Medicare, Medicaid, government payers, commercial insurers, and specialty contracts.

• Understanding of medical insurance industry terminology.

• Knowledge of payer-specific billing and insurance follow-up requirements and guidelines.

• Awareness of HIPAA, Sarbanes-Oxley, and other essential governmental regulations.

• Basic accounting knowledge.

• Proficient in oral and written communication in English.

• Strong organizational skills and attention to detail.

• At least three years of supervisory experience preferred.

• Experience in coding medical records using ICD and CPT coding systems preferred.

• Medical Coding Certification preferred.

• High school diploma or GED required.

• Bachelor’s Degree or 5+ years of revenue cycle experience in lieu of a degree, or a combination of education and revenue cycle experience.

• Master’s Degree or MBA highly preferred.

• Regular and dependable attendance required.

• Compliance with information systems security policies and procedures is mandatory.

🏝️ Benefits

• Paid Time Off.

• 9 observed holidays.

• Paid family leave.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Healthcare FSA.

• Dependent Care FSA.

• Limited Healthcare FSA.

• Transportation and Parking FSAs.

• Health Savings Account (HSA).

• Matching 401(K) Plan.

• Training and opportunities for professional development.

• Recognition.

• Flexible health and welfare benefit options.