Supervisor – Helpdesk Project

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Provide daily leadership and motivation to the team to meet established targets

• Facilitate coaching sessions and offer regular feedback

• Foster internal communication and collaboration both within the team and with other departments

• Execute internal and client-specific processes

• Adapt swiftly to changes

⛳️ Requirements

• A minimum of 6 months of professional experience as a customer advisor or in a similar capacity

• Previous supervisory experience in a call center is advantageous

• Strong verbal and written communication skills for interactions with customers, colleagues, and team members

• Proficient in German (minimum C1) and English (minimum B2)

• Competent in using MS Office applications

🏝️ Benefits

• Opportunity to work remotely

• Professional development opportunities

• Flexible working hours