Supervisor, HCS Specialty Recovery

This is a fully remote position, open to applicants in United States.

📋 Description

• Overseeing team members and daily recovery activities.

• Accountable for driving the productivity of the recovery team and ensuring adherence to goals and service level agreements (SLAs).

• Conducting outreach programs as necessary, collaborating with Providers and Networks upon request from team members and Management.

• Effectively partners with Management and teams to fulfill departmental requirements.

• Engages with the team to guarantee that all production objectives are clear, comprehensible, and achievable.

• Collaborates with Leadership to establish production targets as needed to align with departmental expectations.

• Provides coaching, feedback, and training to team members as directed by management.

• Occasionally assists in the development of Audit Concepts and reviews claims.

• Works alongside Healthcare Service’s leadership to ensure that designated areas are adequately staffed to meet recovery objectives.

• Aids in the creation and revision of team training materials as required.

• Contributes to the development or enhancement of operational and recovery procedures, policies, and tools.

• Informs Leadership of training deficiencies, staff development challenges, and other observations or opportunities that may necessitate training.

• Performs additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A Bachelor’s degree in a relevant field or an equivalent combination of education and experience is required.

• A minimum of 3 years of experience in Revenue cycle or Recovery is necessary.

• At least 3 years of experience in a Healthcare claims or revenue cycle management setting.

• A minimum of 2 years of supervisory experience in a high-paced production or call center environment.

• Some college education or training in medical terminology, billing, coding, or a medical billing/coding certificate is preferred.

• Extensive experience in provider outreach and communication is essential.

🏝️ Benefits

• Work from anywhere in the US! Machinify operates with a digital-first approach.

• Comprehensive Medical/Dental/Vision offerings.

• Flexible Spending Account (FSA)/Health Savings Account (HSA).

• Tuition reimbursement opportunities.

• Competitive salary along with a 401(k) plan that includes company matching.

• Additional health and wellness benefits and perks available.

• A flexible and trusting environment where you will feel empowered to perform at your best.