Supervisor de Customer Success

📋 Description

• Lead, develop, and monitor the Customer Success team

• Ensure excellence in service and relationships with B2B clients

• Track and enhance key metrics in the department

• Structure, review, and optimize Customer Success workflows and processes

• Proactively address critical demands

⛳️ Requirements

• Previous experience in Customer Success or B2B service management

• Background in team leadership and monitoring of goals and indicators

• Knowledge of CS metrics such as churn, retention, expansion, and NPS

• Familiarity with digital environments and management tools

• Completed degree

• A plus: Experience leading Customer Success operations in e-commerce.

🏝️ Benefits

• 100% remote

• Autonomy to structure processes

• Collaborative and growth-oriented environment