Customer Success Analyst, Polish Speaker

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assist customers in resolving their trading and administrative inquiries proactively to maintain a positive customer experience.

• Stay informed about financial market news and upcoming events to provide anticipatory and informative service to the customer base, exceeding their expectations.

• Maintain accurate records of client interactions in the CRM and related systems throughout the day, adhering to departmental standards.

• Ensure compliance with all relevant regulatory requirements in your actions.

⛳️ Requirements

• Prior experience in the financial services sector is preferred.

• Demonstrated knowledge or interest in the CFD/FX/online trading industry.

• Experience working for a CFD Broker or a similar organization is advantageous.

• Proficiency in both spoken and written English and Polish is required.

🏝️ Benefits

• Competitive salary along with a discretionary annual bonus.

• Private healthcare coverage.

• Life insurance, critical illness, and income protection benefits.

• Active lifestyle allowance.

• Annual leave exceeding the minimum entitlement.

• Up to three weeks of allowance to work from any location.