Supervisor, Customer Service

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily supervision and management of a remote team consisting of designated inbound and outbound customer service representatives, empowering the team to provide outstanding service.

• Accountable for the successful fulfillment of client service expectations, Health Benefits’ service goals, and the development of staff.

⛳️ Requirements

• High School Diploma or equivalent GED

• At least one year of supervisory or leadership experience in a call center environment

• A minimum of 3 to 5 years of customer service experience within a call center

• At least 3 years of experience in healthcare/health insurance, claims processing, or provider billing

• Proven experience in managing client advocacy cases that involve researching, problem-solving, organizing, tracking, and reporting, requiring multiple interactions with clients, providers, insurers, and community resources

• Demonstrated knowledge/experience in Health Care Reform and understanding of Medicare/Medicaid benefits

• Ability to thrive in a fast-paced, ever-changing environment while working independently with minimal supervision

• Strong organizational capabilities

• Proficiency in Microsoft Office Suite

• Excellent written and verbal communication skills, including the ability to adjust communication style to accommodate individuals from diverse personal, professional, cultural, and socio-economic backgrounds

• Exceptional customer service skills, including proper grammar, tonalities, and clear diction

• Preferred: Associate's Degree

• Bilingual in English and Spanish is preferred

🏝️ Benefits

• Health and wellness benefits

• 401(k) savings plan

• Pension plan

• Paid time off

• Paid parental leave

• Disability insurance

• Supplemental life insurance

• Employee assistance program

• Paid holidays

• Tuition reimbursement

• Additional incentives