Supervisor – Corporate Travel Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main supervisor and first-point technical resource for corporate travel consultants.

• Set performance objectives for both individuals and the team.

• Develop and uphold systems to monitor and report on performance metrics and goal achievement.

• Serve as an on-site trainer and problem-solving resource for team members.

• Handle customer calls as necessary to ensure service continuity and quality.

• Oversee real-time Telephone Service Factors (TSF).

• Partner with the Client Development team to facilitate the implementation of new client service programs.

• Research and suggest cost-effective tools and resources to boost team performance.

• Create and oversee weekly/monthly work schedules.

• Collaborate with the Manager of Operations to evaluate individual team member strengths.

• Engage in ongoing professional development through mentorship and training programs.

• Offer coaching and developmental support to travel consultants.

• Document and manage records of interventions related to service delivery.

⛳️ Requirements

• 5 years of experience in Travel Account Management and over 3 years in a Supervisory role.

• Strong understanding of financial drivers within travel programs.

• Excellent written and verbal communication abilities.

• Willingness to travel 30% of the time.

🏝️ Benefits

• Comprehensive benefits package that includes medical, dental, vision, life, and disability coverage.

• Optional benefit programs (critical illness, hospital, and accident insurance).

• Health savings and flexible spending accounts available.

• 401K retirement plan.

• Flexibility to maintain a healthy work-life balance.

• Opportunities for professional development.

• Performance and recognition programs in place.