Supervisor, Contact Center

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Lead and develop a commercial team

• Analyze results and performance indicators of the team

• Provide follow-up, coaching, and feedback

• Identify areas for improvement

• Strengthen the commercial skills of the team

• Define and implement actions to accelerate results

• Manage productivity and ensure goal compliance

• Mobilize the team to achieve commercial objectives

• Engage with the business and transform numerical analysis into concrete actions

⛳️ Requirements

• Professional / University / Bachelor's Degree

• Minimum of 5 years of professional experience

• At least 2 years of experience leading commercial teams

• Experience in monitoring indicators, productivity, and goal compliance

• Proven experience in providing feedback, coaching, and team development

• Experience managing teams in virtual or hybrid environments

• Proficient in Excel, including pivot tables, lookups, and data analysis

• Ability to analyze data and convert it into actionable commercial plans

• Strong results orientation, organization, autonomy, energy, and problem-solving skills

• Experience in telecommunications, contact centers, technology, B2B, or high-demand commercial environments is valued

• Commercial and sales skills

🏝️ Benefits

• Commissions ranging from $2,000,000 to $4,000,000 COP, based on performance results

• Working hours in Mexico: Monday to Friday from 9:00 a.m. to 7:00 p.m.; Saturday half-day

• Days off on Mexican holidays

• Remote work

• A team of over 4,000 collaborators in a 100% remote modality

• Great Place to Work recognition and commitment to talent and organizational well-being