Supervisor, Clinical Services

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Provide clinical oversight and administrative supervision as assigned by the Director of Clinical Services within the 24/7/365 Contact Center.

• Mentor team members by offering timely guidance and constructive feedback.

• Aid in the development, evaluation, and revision of crisis services as well as clinical policies and procedures.

• Assess and monitor clinical and crisis key performance indicators.

• Conduct quality and compliance audits, ensuring effective feedback mechanisms for performance enhancement.

• Offer coaching and support to team leads to ensure efficient call center operations.

• Train newly appointed team leads, crisis agents, and peer support specialists.

• Integrate trauma-informed care practices into clinical supervision and policy frameworks.

• Partner with contact center leadership on service delivery, training, assessment, outcomes, clinical initiatives, new projects, and team growth.

• Execute rotating clinical on-call duties.

• Provide immediate staff support through clinical staffing, call monitoring, and responding to incoming crisis calls as necessary.

• Undertake additional tasks as assigned.

⛳️ Requirements

• Master’s Degree in behavioral health or a related discipline.

• Active LMHP status with a minimum of two years of post-licensure experience, ideally in crisis intervention.

• Current Oklahoma Licensed Mental Health Professional.

• 2-5 years of relevant experience in the behavioral health sector.

• Preferred 2+ years of experience in crisis intervention.

• Preferred 1+ year of supervisory experience.

• Strong critical thinking abilities and effective decision-making skills.

• Adaptive interpersonal style conducive to coaching others.

• Clear, concise, and logical verbal and written business communication skills.

• Proficient in effective planning and establishing actionable strategies.

• Capability to remain effective during significant changes in work tasks or surroundings.

• Ability to adapt efficiently to new processes.

• Proficient in building and sustaining collaborative relationships.

• Technical knowledge specific to healthcare, behavioral health, crisis services, and clinical standards of practice.

• Reliable private home internet connection with a minimum of 50Mbps download, 5Mbps upload, and an average jitter of less than 20% latency.

🏝️ Benefits

• Supportive work environment.

• Generous paid time off (PTO).

• Health benefits (Medical/Dental/Vision) effective from the first of the month after the hire date.

• Competitive salary.

• Convenient office locations and a Hybrid Schedule.

• On-site fitness facility available to all employees (Tempe Office).

• Basic Life Insurance coverage.

• Optional Life, Spouse, and Child Insurance.

• Critical Illness insurance with complimentary dependents coverage.

• Critical Illness insurance for spouses.

• Short-Term & Long-Term Disability benefits start on the first of the month after 90 days of employment.

• 401K & 401K Roth plans begin on the first of the month after 90 days of employment.

• United Pet Care services.

• LifeLock protection against identity theft.

• LYRA EAP Program offering 25 free mental health sessions for each family member.