Subscription Manager

This is a fully remote position, open to applicants in Spain, +5 more countries.

📋 Description

• Take ownership and enhance the brand's subscription offering, which includes the pricing framework, discount strategies, subscription take-rate testing, post-purchase upselling, and retention strategies.

• Create and consistently refine the subscription journey to boost conversion rates while safeguarding long-term profitability.

• Manage the customer-facing subscription experience, encompassing the subscription portal, cancellation process, save offers, onboarding, billing reminders, dunning, and winback strategies.

• Oversee the setup of subscription technology, including the subscription application, checkout process, payment provider, app expenses, and potential platform migrations.

• Collaborate with developers, vendors, agencies, and consultants to implement technical and operational enhancements.

• Take charge of subscription economics, which includes discount parameters, LTV break-even points, and actual cohort performance in relation to the financial model.

• Analyze subscription performance and conduct structured tests to enhance take rate, retention, churn, and profitability.

• Build and expand the subscription function as its own profit and loss entity, assuming responsibility for the entire subscriber lifecycle.

• Drive an increase in customers transitioning to subscribers, enhance the profitability of the subscription offer, and extend subscriber retention.

• Report directly to the founder/CEO, with success assessed by the 90-day subscription profit per new customer.

⛳️ Requirements

• Proven track record of personally developing or scaling a DTC/e-commerce subscription program.

• Extensive, hands-on knowledge of subscription offer strategy, particularly regarding pricing, discount structures, take-rate optimization, upselling, and retention incentives.

• Demonstrated success with subscription metrics, such as take rate, churn, retention, LTV, or overall profitability.

• Strong grasp of how subscription offers influence both conversion and unit economics.

• Experience in designing and executing experiments aimed at enhancing subscription performance.

• Ability to manage the customer subscription experience, including cancellation processes, save strategies, dunning, onboarding, and winback efforts.

• Comfortable overseeing subscription technology and collaborating with external partners, including developers, vendors, agencies, and consultants.

• Strong analytical skills and a commercial mindset, with the capability to link customer behavior to subscription P&L results.

• Ownership mentality: you take responsibility for the outcome, not just the tasks assigned to you.

• Quick, clear communicator with a keen eye for detail and a practice of verifying your own work prior to submission.

• Fluent in English and adept at working with an international, fully remote team.

🏝️ Benefits

• Competitive salary based on experience.

• Fully remote position.

• Milestone-based bonuses linked to subscription revenue targets.

• All necessary work tools and AI resources provided.

• Funding for courses and professional development.

• Gym benefits.

• Team events.

• Direct interaction with the founder/CEO and ownership of a newly established P&L function.