Engagement Manager

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Assist customers in their journey by overseeing tactical project management responsibilities and sales initiatives necessary for delivering SailPoint solutions.

• Acquire knowledge and apply SailPoint’s SaaS and/or Software delivery models.

• Observe project operations alongside experienced managers and take responsibility for assigned client interactions.

• Manage engagement scoping, maintain client communication, coordinate with internal teams, and provide escalation support.

• Oversee the complete scope of customer engagements while setting realistic expectations.

• Ensure that services are provided, implemented accurately, and invoiced promptly.

• Collaborate cross-functionally during sales processes, including presentations, RFP submissions, and proposal/SOW creation.

• Engage with sales representatives and leadership during both pre-sales and post-sales delivery phases.

• Act as the primary point of contact for clients regarding issues and escalations.

• Manage the financial aspects of multiple projects, concentrating on profitability, productivity, and client satisfaction.

• Coordinate with the Resourcing Management Office to align and staff team members as per project needs.

• Execute end-to-end project management for customer engagements.

• Develop and uphold project documentation that encompasses scope, status, schedule, budget, and forecasts of risks and issues.

• Deliver strategic updates on client performance to senior management and regular status reports to account teams and Sales Managers.

• Work in conjunction with Customer Success Managers throughout the customer implementation process.

• Spot opportunities to enhance the usage of SailPoint products and services.

• Support direct reports in their career growth through feedback, coaching, and guidance.

⛳️ Requirements

• 5–7+ years of professional experience in an enterprise software vendor, systems integrator, or consulting firm.

• 3+ years in a customer-facing Engagement Manager or Project Manager position.

• Outstanding mentorship and leadership abilities, with a commitment to continuous improvement.

• Proficient in project management responsibilities, including planning, budgeting, scope, scheduling, stakeholder engagement, and risk management.

• Experience in managing multiple projects simultaneously.

• Prior experience with a SaaS product is a plus.

• Excellent communication skills and a wealth of experience working with clients and partners.

• Strong organizational skills and the ability to manage multiple tasks effectively.

• Experience collaborating with Sales to define service projects for enterprise software.

• Willingness and ability to travel up to 15% of the time.

• Bachelor’s degree or equivalent work experience.

🏝️ Benefits

• Comprehensive product and process training.

• Commitment to equal opportunity employment.

• Reasonable accommodations for individuals with disabilities.