Student Success Specialist – At-Risk & Live Support

This is a fully remote position, open to applicants in Arizona, +27 more states.

📋 Description

• Provide proactive outreach to support at-risk students.

• Maintain consistent communication with students and families via phone, text, and virtual meetings during critical academic or personal challenges.

• Foster trust with families through timely and compassionate communication in difficult situations.

• Early identification of barriers to student success and taking action to offer meaningful support.

• Develop and oversee Individualized Support Plans.

• Facilitate problem-solving discussions to uncover the needs of students and families.

• Design actionable intervention and support plans aimed at enhancing engagement, academic progress, and long-term outcomes.

• Ensure consistent follow-up to monitor progress, adjust plans, and maintain accountability.

• Enhance the MTSS and Pre-Referral Process.

• Collaborate with families, teachers, and internal teams to ensure that interventions are documented, strategic, and effective.

• Assist families in navigating complex educational systems with clarity and care.

• Support implementation initiatives and foster student engagement.

• Aid Live Support services by initiating Zoom sessions, welcoming students, facilitating smooth operations, and coordinating with teachers.

• Track attendance, student participation, and MTSS-related data to improve intervention effectiveness.

• Monitor student engagement and identify those who may need additional outreach or support.

• Engage in ongoing family relationship management.

• Maintain regular communication with families as plans develop.

• Reconnect with students or families when progress stalls or new barriers arise.

• Act as a trusted advisor during some of the most challenging educational obstacles families encounter.

• Operate with precision, creativity, and compassion.

• Handle multiple student cases while ensuring high-quality communication and documentation.

• Apply creativity and strong problem-solving skills to devise solutions for individual student needs.

• Track interventions, outcomes, and progress to enhance team systems and improve future support.

⛳️ Requirements

• A compassionate relationship builder who establishes trust-based connections with students and families during challenging educational moments.

• A proactive problem-solver who excels at identifying barriers, crafting innovative solutions, and guiding families toward meaningful progress.

• A highly trusted advocate who approaches sensitive family situations with professionalism, empathy, and sound judgment.

• A skilled communicator capable of navigating difficult conversations, educational processes, and intervention planning with confidence and care.

• A detail-oriented, data-driven team member who collects, organizes, and utilizes critical student information to implement effective support strategies.

• A student-centered support specialist committed to helping every child overcome obstacles and access personalized pathways to success.

🏝️ Benefits

• Competitive salary of $22-$25/hour and a 401k plan with company matching opportunities.

• Comprehensive Health Benefits: An extensive health insurance package that includes medical, dental, vision, life, critical illness, hospital indemnity, accident, STD/LTD, HSA, and FSA with dependent care.

• Flexible Work Arrangement: Our fully remote workforce encourages a healthy work-life balance with autonomy in work hours, plus a monthly tech subsidy.

• Generous Paid Time Off policy that allows you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.

• Supportive Team Environment: Join a collaborative team where your contributions are valued, promoting a culture of success and mutual respect.