Student Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete student activation and deactivation process, collaborating with Revenue Operations for semester cohorts and graduating classes.

• Oversee student account activities with RevOps, which includes activation batches, ticket tracking, and issue escalation.

• Ensure the integrity of SFDC data for student users, maintaining accurate Pilot and Division fields.

• Document and enhance activation workflows, edge cases, and escalation procedures continuously.

• Act as AlphaSense’s primary liaison for over 30 approved institutions, such as MBA programs, investment clubs, and financial education organizations.

• Create and maintain maps of school relationships and partner connections.

• Onboard new educational institutions and discover partnership opportunities.

• Drive the completion of partnership agreements, follow up on DocuSign, and coordinate with Legal.

• Develop and manage student communications and nurture calendars.

• Create outreach strategies for post-graduation and establish SDR handoff protocols with Demand Generation and Sales.

• Promote AlphaSenseIQ and self-service training resources to enhance user engagement and adoption.

• Manage the program scorecard, tracking user rates, engagement, partnership coverage, and conversion metrics.

• Present program performance metrics to Marketing and Sales leadership.

• Address graduate tracking challenges within SFDC.

• Lead the program strategy, including geographic expansion and the introduction of new partnership categories.

⛳️ Requirements

• 5–8 years of experience in program management, partnership management, or university relations within a B2B SaaS or financial services context.

• Exceptional relationship management abilities with academic administrators, club leaders, and professional training organizations.

• Capable of documenting processes, managing ticketing workflows, and ensuring CRM data hygiene.

• Proficient with Salesforce or a similar CRM platform.

• Comfortable working with data to monitor program health and report outcomes effectively.

• Strong commercial understanding of pipeline and conversion metrics.

• Excellent written communication skills for crafting student-facing content and internal reports.

• Self-motivated and adept at navigating ambiguity and independent work.

• Familiarity with financial services, investment management, or buy-side research is a significant advantage.

🏝️ Benefits

• Performance-based bonus.

• Equity.

• Comprehensive benefits program.

• AlphaSense does not require candidates to pay for job applications, equipment, or training.