Student Enrollment Coordinator – High School Study Abroad

This is a fully remote position, open to applicants in Washington.

📋 Description

• Drive student enrollment in CIEE’s impactful study abroad programs tailored for high school students and recent graduates through effective sales outreach and a results-oriented mindset.

• You will manage the complete applicant experience, from initial interest to confirmed participation, proactively supporting students and establishing trust with both students and their families throughout the process.

• Articulate the benefits and tangible results of studying abroad to U.S. high school students and their guardians.

• Adhere to a systematic sales outreach strategy to actively engage interested leads and applicants via phone, text, and email communications.

• Inspire and guide participants and their families through the scholarship and application procedures.

• Collaborate with families to address challenges associated with high school study abroad programs.

• Deliver professional and prompt customer service to students and parents during the entire application journey, including program acceptance, confirmation, and pre-departure readiness.

• Conduct virtual webinars for students and parents, presenting to large groups; this may require some evening hours.

• Present in person to students and parents at high schools and fairs within your designated territory, necessitating some domestic travel.

• Review applications, accept candidates, and convert them into enrolled participants.

• Ensure that financial accounts for participants are accurate and fully paid, and follow up on any discrepancies or missing payments.

• Utilize reports within Salesforce (CRM system) to manage your applicant pipeline and achieve sales targets.

• Keep precise records of communication with clients in Salesforce (CRM system).

• Provide ongoing support for participants throughout all programs during the year.

• Engage in sales training regularly and continuously strive to enhance your skills as a sales professional.

• Willingness to work some evening hours to connect with students and guardians at their convenience.

• Responsible for offering emergency support during 1-2 travel weekends each year.

• Opportunity to earn international travel up to once a year to accompany student group flights.

• Other duties as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent international qualification.

• At least two years of experience in customer service or sales.

• Capability to handle challenging conversations effectively.

• Experience with international travel or studying abroad is an advantage.

• Experience engaging with diverse high school students is a plus.

• Proficiency in additional languages beyond English is a plus.

• Exceptional verbal and written communication skills, with the ability to adapt your message for different audiences.

• Strong organizational skills and a keen eye for detail.

🏝️ Benefits

• Paid time off.

• Parental leave.

• Gym Reimbursement Program.

• Employee Assistance Program.

• Short-term & Long-term Disability.

• 6 floating Fridays (subject to eligibility rules).

• Discounts on CIEE Study Abroad and TEFL Programs.

• 403(b) Retirement Plan with employer contributions.

• Comprehensive Insurance Coverage (life, travel, medical, dental, and vision).

• Flexible Spending Accounts/Health Savings Account (medical and dependent).

• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness).