Student Enrollment Coordinator – High School Study Abroad

This is a fully remote position, open to applicants in Washington.

📋 Description

• Expand student enrollment in CIEE's impactful study abroad programs tailored for high school students and recent graduates through strategic sales outreach and a results-oriented approach.

• You will take charge of the entire applicant experience, guiding students from their initial interest to confirmed participation, while proactively building trust with students and their families at every stage.

• Articulate the value and concrete outcomes of study abroad experiences to U.S. high school students and their legal guardians.

• Adhere to a systematic sales outreach framework to engage prospective leads and applicants through phone, text, and email communications.

• Capable of managing a high volume of calls daily, ranging from 20 to 60, depending on the season.

• Inspire and guide applicants and their families throughout the scholarship and application procedures.

• Collaborate with families to address challenges related to studying abroad during high school.

• Deliver professional and prompt customer service to students and parents throughout the application journey, including program acceptance, confirmation, and pre-departure preparation.

• Conduct virtual webinars for students and parents, addressing large groups at a time, which may require evening hours.

• Present to students and parents in person at high schools and fairs within your designated region, necessitating some domestic travel.

• Assess applications, accept candidates, and transition them into paid participants.

• Ensure accuracy and completeness of financial accounts for participants and follow up on any discrepancies or outstanding payments.

• Utilize Salesforce (CRM system) reports to manage your applicant pipeline and achieve sales targets.

• Keep precise records of customer communications in Salesforce (CRM system).

• Provide ongoing support for participants across all programs throughout the year.

• Engage in sales training throughout the year and continuously enhance your skills as a sales professional.

• Availability to work during some evening hours to connect with students and guardians when they are free.

• Accountable for offering emergency support during 1-2 travel weekends annually.

• Potential to earn international travel opportunities up to once a year to accompany student group flights.

• Additional responsibilities as assigned.

⛳️ Requirements

• A Bachelor's degree or its international equivalent.

• At least two years of experience in customer service or sales.

• Ability to handle challenging conversations effectively.

• Previous international travel or study abroad experience is advantageous.

• Experience working with diverse high school students is a plus.

• Proficiency in additional languages beyond English is a bonus.

• Exceptional verbal and written communication skills, with the ability to adapt your messaging for different audiences.

• Strong organizational abilities and keen attention to detail.

🏝️ Benefits

• Paid time off

• Parental leave

• Gym Reimbursement Program

• Employee Assistance Program

• Short-term & Long-term Disability

• 6 floating Fridays (subject to eligibility rules)

• Discounts on CIEE Study Abroad and TEFL Programs

• 403(b) Retirement Plan with employer contributions

• Insurance Coverage (life, travel, medical, dental, and vision)

• Flexible Spending Accounts/Health Savings Account (medical and dependent)

• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)