Student Caseworker

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate to ensure that student casework is managed efficiently and equitably.

• Address academic appeals, student grievances, and disciplinary issues.

• Oversee a portfolio of student cases, which includes gathering evidence and assembling case files.

• Track the progress of individual cases and ensure that students are regularly informed.

• Provide expert regulatory guidance on student casework procedures.

• Offer administrative support for student hearings and panel discussions.

• Assist in monitoring issues and trends for updates to senior management.

• Collaborate with colleagues on institutional reports related to student casework.

• Aid in preparations for submissions to the Office of the Independent Adjudicator.

• Ensure effective information sharing and meticulous record-keeping within the team.

• Support training on casework procedures and identify areas for improvement.

⛳️ Requirements

• Experience in coordinating casework.

• Demonstrated ability to produce professional, clear, and concise correspondence and reports.

• Experience working in line with regulations, policies, and procedures, as well as understanding the consequences of non-compliance.

• Desirable: Prior experience in a casework coordination role within higher education.

• Essential: Ability to articulate complex information clearly, both verbally and in writing, coupled with excellent interpersonal skills.

• Methodical with a keen attention to detail.

• Ability to remain patient and composed in challenging situations.

• Evidence of strong analytical and investigative skills.

• Proficient in Microsoft Office applications.

• Capability to work under pressure and meet tight deadlines.

• Desirable: Educated to degree level or equivalent.

🏝️ Benefits

• N/A