Student Advisor

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Act as the initial point of contact for users, addressing inquiries, providing information about courses, and resolving issues.

• Proactively engage with potential customers, offering comprehensive course consultations and assisting them in making informed educational decisions.

• Foster strong relationships with existing customers by delivering efficient and high-quality service, responding quickly and professionally to inquiries and requests.

• Maintain precise and detailed records of customer interactions, transactions, feedback, and complaints.

• Collaborate with the team to gather customer feedback and contribute to the enhancement of our products and services.

• Stay informed about the company's course content, pricing, and policies to guarantee the accuracy of information provided to customers.

• Actively participate in training webinars to acquire the latest educational updates and product knowledge, thereby enhancing professional skills.

⛳️ Requirements

• A bachelor’s degree or higher from a recognized university; proficiency in Chinese, with CET-4 or above, along with basic English reading and communication abilities.

• Previous experience in customer service or similar positions is preferred; candidates with a background in the education sector are particularly valued.

• Outstanding communication, interpersonal, and customer service skills.

• Strong capability to work independently, manage time effectively, and complete tasks within deadlines.

• Familiarity with CRM systems and other relevant office software.

• A positive attitude towards work, patience, and a strong customer-oriented approach.

• Excellent problem-solving skills, capable of addressing customer issues in a professional and constructive manner.

🏝️ Benefits

• Performance bonus

• Remote work options