Student Advisor

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Conduct outreach through phone calls, emails, and text messages as specified by program-specific engagement strategies.

• Address student inquiries through phone, email, and text messaging.

• Work in conjunction with the Enrollment Advisor to effectively onboard new students as required by the program.

• Record all communications with students and maintain pertinent data in the CRM and other systems.

• Document relevant interactions with cross-functional team members and fulfill any necessary action items.

• Recognize the dynamics of the student population and collaborate with the Associate Director to meet retention and placement objectives.

• Verify final student enrollment figures at the end of the term for Enrollment Verification.

• Perform outreach regarding key student progress milestones, including registration, participation, completion of clearances, grades, and indicators of at-risk status.

• Correspond with university partner faculty or advisor contacts via email as needed within the designated timeframe.

• Provide timely escalations to the Associate Director for necessary communications to university partners or internal stakeholders.

⛳️ Requirements

• A bachelor's degree is mandatory.

• A minimum of 1-2 years of relevant experience (such as Student Advising, Call Center, In/Out Bound, Customer Service) is required.

• Experience in higher education or similar settings is highly preferred.

• Familiarity with the needs and challenges confronted by adult learners.

• A strong commitment to excellence and adaptability.

• Exceptional written and verbal communication skills.

• Capable of multitasking, prioritizing tasks, and managing ambiguity.

• Proficient in researching, critically analyzing, and resolving issues related to student records and policies.

• A keen attention to detail, particularly in record-keeping and records management.

• Strong interpersonal, problem-solving, and customer service abilities.

• Excellent listening and comprehension skills.

• A genuine interest and dedication to assisting students in achieving their goals.

• Ability to work independently without supervision.

🏝️ Benefits

• Enjoy the flexibility of remote, hybrid, and flexible work arrangements.

• Access a comprehensive range of medical, vision, and dental insurance options.

• Utilize our Employee Assistance Program (EAP) along with various mental health and well-being support initiatives.

• Invest in your future through our tuition reimbursement and professional development programs.

• Secure your retirement with our 401(k) plans, including company contributions and matching.

• Benefit from our paid leave policies that ensure you have time to rest and rejuvenate.

• Receive company-supported life and AD&D insurance, as well as short-term and long-term disability coverage.

• Take advantage of inclusive parental leave programs designed to support you and your family.