Strategic Platform Administrator II – Service Now

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Oversee and manage the ServiceNow platform.

• Improve platform functionalities.

• Ensure consistent, secure, and reliable operations.

• Collaborate with stakeholders to implement platform enhancements.

• Act as a technical advisor for junior administrators.

• Perform troubleshooting and root cause analysis for platform-related issues.

• Assist with compliance reviews, audit requests, access reviews, and platform governance.

⛳️ Requirements

• Active ITIL Foundation Certification (minimum) - REQUIRED.

• A minimum of 2 years of hands-on experience in ServiceNow administration.

• Experience in supporting ServiceNow ITSM modules, including Incident, Change, Request, and Knowledge Management.

• Proficiency in ServiceNow workflow configuration, forms, catalogs, notifications, and reporting.

• Experience in administering platform security, roles, groups, and access controls.

• Proven troubleshooting and root-cause analysis experience in a production environment.

• Familiarity with change management, release management, and SDLC processes.

• Capability to translate business requirements into effective ServiceNow solutions.

• Willingness to participate in an on-call support rotation.

• Candidates must possess authorization to work in the United States without current or future visa sponsorship.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Mental health benefits.

• Employee assistance program.

• Paid time off.

• Paid parental leave.

• Short-term disability.

• Cultural observance day.

• Contributions to healthcare accounts.

• Pension plan.

• 401(k) plan with company matching.

• ProHealth Rewards platform for wellbeing and cash rewards.