Instructional Operations Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Retrieve, format, and disseminate regular evaluation and event reports (daily, weekly, monthly, quarterly, and annually).

• Oversee data trackers, automated spreadsheets, and dashboards, ensuring precision and uniformity.

• Organize and tidy evaluation data, preparing it for review by team leaders.

• Input both paper and digital evaluations, keeping records updated.

• Create and manage instructor shifts within scheduling tools and process updates for shifts and no-shows.

• Assist in bi-weekly payroll preparation by exporting and structuring data.

• Send reminders regarding expenses and reporting to instructors.

• Track and reconcile travel and flight credits, highlighting potential savings.

• Coordinate onboarding and offboarding tasks for new hires, including reminders for fingerprinting and record updates.

• Order and distribute instructor badges and set up virtual classrooms/meeting rooms for new instructors.

• Maintain current instructor certifications and groupings.

• Act as the initial point of contact for instructor support inquiries (scheduling, logistics, travel, and platform issues).

• Assist with program-specific tasks (e.g., rostering, badging, participant emails, and platform setup) on a seasonal basis.

• Identify manual, repetitive tasks and develop methods to streamline them.

• Utilize AI tools to enhance reporting, communication, and data management, while building more efficient workflows over time.

⛳️ Requirements

• Outstanding organizational skills and meticulous attention to detail; you seldom allow tasks to fall through the cracks.

• Proficient in spreadsheet applications (Google Sheets / Excel), with a strong command of formulas, sorting, formatting, and pivot tables.

• Ability to strictly adhere to documented processes while managing numerous recurring deadlines simultaneously.

• Clear and professional written communication skills.

• Comfortable learning and operating across various software platforms.

• A proactive, reliable, self-motivated work style suited for a remote setting.

• Familiarity with Google Suite (Gmail/Sheets/Calendar).

• This is a fully remote position; however, applicants must reside in the United States and be authorized to work in the U.S.

• Experience with tools like Salesforce, Slack, Asana, scheduling software (e.g., Sling), and video/learning platforms.

• Understanding of utilizing AI assistants to enhance efficiency.

• Background in operations, administration, education, or a similar coordination-intensive role.

• Capability to work consistent hours (CST) and respond occasionally after hours.

🏝️ Benefits

• Eligibility for employee benefits (health, disability, AD&D, life insurance).

• 401k matching.

• Paid time off.

• Generous paid holidays.

• Opportunity to work fully remote.

• Company-provided device/laptop.