Strategic Enterprise Success Manager, French Speaking

This is a fully remote position, open to applicants in Spain.

📋 Description

• Establish trusted relationships with both operational and Executive-level stakeholders, serving as a strategic advisor on crucial digital business matters.

• Develop data-driven success strategies that align with clients' Key Business Objectives, mapping strategic contacts within key accounts to ensure robust retention.

• Promote the adoption of all Contentsquare products (including Product Analytics - following the acquisition of Heap), assisting teams in utilizing event-based and historical behavioral data to gain insights into user activation, feature adoption, and retention across web and mobile platforms.

• Advocate for Contentsquare's AI-driven functionalities (Sense Analyst, MCP integration), guiding customers from platform-dependent workflows to AI-native insight generation across their tools (Claude, ChatGPT, Microsoft Copilot, etc.).

• Engage with data-savvy customers regarding Data Connect (behavioral data exports to Snowflake, BigQuery, Databricks, Redshift, Microsoft Fabric), collaborating cross-functionally to unlock value within their existing data ecosystems.

• Drive renewals and create upsell/cross-sell strategies in close partnership with Sales, identifying expansion opportunities across Data Connect, MCP, Sense Analyst, and Product Analytics.

• Actively utilize data to monitor portfolio performance and foresee critical situations.

• Maintain top-tier usage of CS tools (Gainsight, Salesforce, Tableau & Dust) and work with peers to continually enhance practices.

• Keep abreast of market trends and the broader technology landscape (analytics, AI, data warehouses) and represent Contentsquare as a public speaker both internally and externally.

⛳️ Requirements

• 5+ years of experience in high-touch enterprise Customer Success, Account Management, or Senior Consulting, or extensive expertise with Contentsquare and/or standard analytics products.

• Demonstrated ability to cultivate long-term relationships at both C-level and operational levels.

• Outstanding written and verbal communication skills in French and English; proficiency in additional European languages is advantageous.

• Strong understanding of the analytics landscape: Digital Experience Analytics, Product Analytics (event-based, retroactive), A/B testing, and data-led product development.

• Familiarity with the contemporary data and AI ecosystem: data warehouses (Snowflake, BigQuery, Databricks) and LLM-based tools (ChatGPT, Claude, Microsoft Copilot).

• Experience collaborating with Sales to drive growth, demonstrating a proactive, structured, and ownership-driven mindset.

• Enthusiasm for technology, AI-powered products, and the SaaS business model.

🏝️ Benefits

• Virtual onboarding, Hackathon, and numerous opportunities to engage with your team and global colleagues both on-site and off-site annually.

• Flexible work options: hybrid and remote work policies available.

• Generous paid time-off policy (varies by location).

• Lifestyle allowance.

• A Culture Crew in every country where we operate to coordinate regular activities for employees to connect and foster relationships outside of work.

• All full-time employees receive stock options, enabling them to share in the company’s success.

• We offer multiple Employee Resource Groups that provide a safe space for individuals sharing common identities, life experiences, or allyship to connect, support one another, and passionately advocate for issues close to their hearts.

• And additional benefits tailored to each country.