Strategic Customer Success Manager – Italian Speaking

This is a fully remote position, open to applicants in Europe.

📋 Description

• In this role, you will report to the AVP of Customer Success, concentrating on Italian accounts across Europe. You are enthusiastic, motivated, and genuinely invested in our customers' success.

• As a Strategic Customer Success Manager, your mission will be to enhance Synthesia’s growth by fostering relationships with clients and transforming them into satisfied users.

• You will assist in educating clients about an innovative approach to video content creation and collaborate closely with the sales team to ensure a seamless onboarding process for new users.

• You should be comfortable engaging in both business-level and technical discussions at various organizational tiers, including the C-suite.

• This position is ideal for someone looking to advance their career within a rapidly expanding software organization.

⛳️ Requirements

• Experience in customer-facing roles such as Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, or similar, preferably in a B2B SaaS environment.

• Proven experience in managing a Book of Business along with meeting KPIs.

• Demonstrated ability in risk management, forecasting, and identifying opportunities for growth.

• Building a trusted advisor relationship with clients to maximize value from Synthesia's products and services.

• Successfully onboarding new clients and establishing key relationships during the critical initial months and beyond.

• Organizing and leading regular client check-ins with clear outcomes regarding client health and opportunities, involving senior stakeholders.

• Basic video editing skills using the Synthesia platform.

• Focus on the retention and growth of our enterprise clients.

• Ensuring clients understand ROI and value while proactively identifying risks and opportunities.

• Fluency in both Italian and English is required.

• Candidates must be based in Europe and can work remotely.

🏝️ Benefits

• A hybrid work environment allowing you to operate from our London office located in Soho.

• A competitive salary along with stock options at our rapidly growing Series E startup.

• Paid parental leave offering primary caregivers 16 weeks of full pay and secondary caregivers 5 weeks of full pay.

• 25 days of annual leave in addition to public holidays in your country of residence.

• Cycle to work scheme (available in London).

• Regular social events, company retreats, and delightful lunches.

• Private Medical Insurance (Medical History Disregarded basis) that includes mental health support, dental & vision care, cashback, and gym discounts.

• An attractive referral scheme.

• Pension contributions with salary sacrifice options.

• A work-from-home setup.

• A significant opportunity for career advancement as you contribute to shaping a market-defining product.