Strategic Customer Success Manager – French Speaking

This is a fully remote position, open to applicants in France.

📋 Description

• Reporting to the AVP of Customer Success and focusing on French accounts in Europe, you are enthusiastic, motivated, and deeply committed to ensuring our customers' success.

• In your role as a Strategic Customer Success Manager, you will contribute to Synthesia's future expansion by cultivating relationships with clients and transforming them into satisfied users.

• You will assist in educating clients about an innovative approach to video content creation, collaborating closely with the sales team to provide a seamless onboarding experience for new users.

• You possess the ability to engage in business-level and technical discussions across various organizational tiers, including the C-suite.

⛳️ Requirements

• Experience in customer-facing roles such as Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, or similar, preferably in B2B SaaS.

• Proven ability to manage a Book of Business alongside KPIs.

• A history of managing risk, forecasting, and pinpointing growth opportunities.

• Establishing a trusted advisor relationship with clients to drive value from Synthesia's products and services.

• Successfully onboarding new clients and fostering essential relationships during the critical initial months and thereafter.

• Coordinating and facilitating regular client check-ins with clear outcomes regarding client health and opportunities, including participation from senior stakeholders.

• Basic video editing skills using the Synthesia platform.

• Retaining and growing our enterprise clients.

• Ensuring clients understand ROI and value, while proactively identifying risks and opportunities.

• Fluency in both French and English is required.

• You should be located in Europe and able to work remotely.

🏝️ Benefits

• A hybrid work environment allowing you to work from our London office in Soho.

• A competitive salary along with stock options at our rapidly expanding Series E start-up.

• Paid parental leave offering primary caregivers 16 weeks of full pay and secondary caregivers 5 weeks of full pay.

• 25 days of annual leave plus public holidays based on your location.

• Cycle to work scheme (London).

• Regular social events, company retreats, and enjoyable lunches!

• Private Medical Insurance (Medical History Disregarded basis) which includes mental health support, dental and vision coverage, cashback, and gym discounts.

• A generous referral program.

• Pension contributions and salary sacrifice options.

• Support for a work-from-home setup.

• A significant opportunity for career advancement as you will help shape a market-defining product.