Strategic Customer Success Manager, Exteriors

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate strong relationships with corporate representatives at key accounts

• Deliver coaching and training sessions on optimal product practices and workflows to corporate personnel, franchise owners, and end-users

• Work in partnership with customers and product managers to oversee product enhancement requests

• Serve as a subject matter expert on tailored product features for strategic accounts

• Lead initiatives aimed at boosting product adoption, customer satisfaction, and advocacy

• Examine user engagement data to extract actionable insights

• Provide regular updates on key performance indicators (KPIs)

• Collect information on customer product usage to assess which features and services hold the most or least value

• Act as an escalation point for customer support inquiries

• Maintain account and contact records to ensure precise reporting

• Identify opportunities for enhancing customer experience, product offerings, and processes

⛳️ Requirements

• Over 5 years of relevant experience managing multiple accounts and projects with a proven history of achievement

• Ability to lead, inspire, and collaborate effectively with others in a dynamic, entrepreneurial environment

• Outstanding account management capabilities and a solid grasp of exceptional customer service

• Excellent project management skills

• Proficiency in multitasking and managing various tasks while maintaining a keen attention to detail

• Capability to learn new software programs and recognize opportunities for maximizing their potential

• Proactive in addressing client challenges, risks, and concerns

• Proven problem-solving skills with innovative solutions

• Strong communication and organizational abilities

• Familiarity with SaaS business models and agile development methodologies is advantageous

• Willingness to travel up to 30%

🏝️ Benefits

• Flexible time off

• Opportunities for learning and development

• Comprehensive onboarding process

• Leadership training and various programs and events

• Bonusly and peer-nominated recognition awards

• Company-sponsored medical, dental, and vision insurance

• 100% employer-covered options and 90% coverage for dependents

• Flexible Spending Account (FSA) and Health Savings Account (HSA)

• 401k matching

• Telehealth options, including One Medical memberships

• Support for parental leave

• Up to $20k in fertility services, including IUI and IVF

• Reimbursement for surrogacy and adoption

• On-demand maternity support via Maven Maternity

• Free breast milk shipping through Maven Milk

• Pet insurance

• Legal advisory services

• Financial planning resources

• Annual bonus

• Equity options