Strategic Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of business outcomes for assigned enterprise dealer groups, focusing on account health, adoption, ROI, and readiness for expansion.

• Foster operational consistency across numerous locations by influencing Service and Sales leadership, rather than just individual contributors.

• Spearhead multi-location adoption strategies within Fixed Ops (service lane) and Variable Ops (sales, appraisals, merchandising).

• Identify systemic gaps within dealer groups and develop scalable solutions instead of temporary fixes.

• Convert complex performance data into straightforward, executive-level insights that shape company strategy.

• Recognize patterns, risks, and opportunities across accounts to influence leadership-level expansion decisions.

• Collaborate cross-functionally with Sales, Product, Support, and Operations to eliminate obstacles and achieve measurable results.

• Create, test, and refine playbooks that can be implemented across hundreds of locations.

• Operate autonomously and prioritize where to focus efforts across multiple enterprise accounts.

• Travel strategically to key locations to enhance impact, validate execution, and boost performance (~40–50%).

⛳️ Requirements

• Over 10 years of experience in Automotive SaaS, dealership operations, or enterprise-level account management.

• Proven track record of managing complex, multi-location or enterprise accounts with demonstrable business impact.

• Strong grasp of dealership operations in both Fixed Ops and Variable Ops.

• Ability to influence leadership stakeholders and drive organizational change effectively.

• Strategic mindset with the capability to identify patterns and implement scalable solutions across accounts.

• Exceptional business acumen with a solid understanding of revenue drivers, operational levers, and ROI.

• Highly independent; you take initiative without waiting for directions.

• Strong analytical and storytelling abilities to transform field data into executive insights.

• Proficient in Salesforce (or similar CRM) and performance analytics tools.

• Willingness and capability to travel approximately 40–50% based on business requirements.

🏝️ Benefits

• Competitive Medical, Dental, and Vision coverage.

• Company 401k matching program.

• 20 PTO days along with company-paid holidays.

• Opportunities for career advancement as we expand across the US.