Strategic Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of accountability for strategic enterprise accounts.

• Coordinate the Data Modeling Engineer, Account Executive, Product, and Solutions Engineering teams.

• Take ownership and manage the post-sale customer journey.

• Facilitate executive business reviews and success planning discussions.

• Monitor customer health metrics, address risks, and implement retention strategies.

• Develop relationships with C-suite, VP, and Director-level stakeholders.

• Convert technical work into executive-level narratives that highlight business impact.

• Champion customer needs and influence the product roadmap and feature development.

• Identify opportunities for expansion across teams, use cases, integrations, and organizational adoption.

• Present expansion opportunities to the Account Executive with the necessary context, relationships, and business justification.

• Propel customer adoption, expansion, and renewals alongside the Technical Customer Success Manager and Account Executive.

• Collaborate cross-functionally with Sales, Product, and Solutions Engineering teams.

⛳️ Requirements

• A minimum of 5 years in Customer Success, Account Management, or Consulting within the enterprise SaaS sector.

• Experience managing large-scale Fortune 1000 accounts with intricate data ecosystems.

• Outstanding relationship management, communication, and strategic problem-solving abilities.

• Demonstrated capability to drive strategic renewals, expansion revenue, and customer advocacy.

• Familiarity with the modern data stack, cloud architectures like Snowflake and Databricks, and data modeling principles.

• Ability to serve as a credible partner to senior data leaders and the respective Technical Customer Success Manager.

• Capacity to function as the strategic owner of an account in a paired model.

• Proficiency in orchestrating technical, sales, and product partners without directly managing technical work.

• Proven history of translating technical or product work into executive-level business results.

• Experience delivering ROI, quarterly business review business cases, or value-realization narratives to senior stakeholders.

• Background in identifying expansion opportunities for an Account Executive or sales partner, including relationship building and business case development.

• Comfort in creating and shaping opportunities while the Account Executive manages commercial discussions and closing.

• Prior experience as a Strategic Account Manager or Enterprise Customer Success Manager at a data, analytics, or infrastructure SaaS organization.

• Experience leading executive business reviews with Fortune 1000 data leaders.

🏝️ Benefits

• Competitive base salary plus performance-based incentives linked to customer retention and expansion.

• Remote-first work environment.

• Travel opportunities for key customer engagements.

• Strong potential for career growth.

• Comprehensive benefits package customized to location.

• Complimentary health coverage for employees and eligible dependents.

• 401(k) contributions in line with local laws and practices.

• In the U.S.: employer-sponsored medical, dental, vision, life insurance, short- and long-term disability, and a 401(k) plan.

• Company stock options.

• Employer-sponsored benefits varying by country of employment and local regulations.