Strategic Customer Success Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Drive customer success by aiding our clients in enhancing the safety, efficiency, and sustainability of their operations through our IoT platform.

• Collaborate with customers to establish success plans, identify objectives, define metrics, and tackle obstacles to realizing business value.

• Partner with cross-functional teams, including Product, Support, Finance, and others, to advance customer requests.

• Facilitate executive business reviews to align on targets and celebrate achievements with both customers and Samsara leadership.

• Conduct workshops to comprehend customer operations, suggest workflow improvements, and optimize the value of Samsara products.

• Develop an in-depth understanding of the capabilities of the Samsara platform and communicate them effectively to various businesses across different industries.

• Collaborate with cross-functional teams to respond to customer requests and drive forward customer initiatives.

• Act as a mentor to the broader Customer Success team, promoting Samsara's cultural principles.

⛳️ Requirements

• 6+ years of professional experience, particularly in senior Customer Success, account management, or strategic consulting roles.

• Strong skills in priority management, emotional intelligence, and the capability to handle demanding, high-visibility positions.

• Experience in supporting or working with technical products and solutions.

• Proven ability to build trust, communicate effectively, and drive change with stakeholders at all levels.

• Bachelor’s degree from a recognized 4-year institution.

🏝️ Benefits

• Flexible working model

• Professional development stipend

• Comprehensive health and parental leave plans