Strategic Customer Success Manager

This is a fully remote position, open to applicants in Saudi Arabia.

📋 Description

• Serve as a trusted advisor and customer champion by driving Success Plans.

• Oversee the customer product adoption journey and implement strategies in line with customer schedules.

• Elevate customers to achieve success goals.

• Act as a bridge between Cloudera and the customer.

• Aid in managing critical escalations to ensure positive customer experiences and outcomes.

• Build trusting relationships, proactively anticipating challenges and responding with agility.

• Demonstrate excellent customer-facing capabilities and adept stakeholder management.

• Assume responsibility for the customer’s product adoption and Success Plan.

• Coordinate and collaborate with key internal and external partners.

• Evaluate customer engagement and data to uncover trends and identify gaps.

⛳️ Requirements

• Proficient in English and Arabic, with additional languages being advantageous.

• Experience with large-scale data platforms.

• Background in software implementation and upgrade management.

• Solid technology foundation, whether in technical or business roles.

• Knowledge of project lifecycle management and the challenges related to project delivery.

• Comprehension of data management principles.

• Familiarity with ITIL frameworks.

• Experience with an RDBMS such as Oracle, MySQL, or Teradata.

• Basic understanding of networking concepts.

• Previous industry experience in sectors like FSI, Telecommunications, Manufacturing, or Government is a plus.

• Minimum of 5 years of relevant experience.

• Degree-level education with high achievement or equivalent experience in a related field.

🏝️ Benefits

• Generous PTO Policy.

• Support for work-life balance through Unplugged Days.

• Flexible Work From Home Policy.

• Mental and Physical Wellness programs.

• Phone and Internet Reimbursement program.

• Access to Ongoing Career Development.

• Comprehensive Benefits and Competitive Packages.

• Paid Volunteer Time.

• Employee Resource Groups.