Strategic Accounts Technical Representative

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Overseeing technical support for Strategic Projects or a portfolio of projects tailored to regional or Strategic Account requirements.

• Perform on-site roof inspections during the installation process to assess quality, ensure compliance with roofing standards and specifications, and resolve any issues that arise.

• Maintain ongoing communication about project progress and assist the Strategic Account Project Manager and team in resolving issues.

• Collaborate with Owner Representatives, General Contractors, Architects, and Consultants to tackle and rectify project-related challenges.

• Provide technical support to FiberTite Strategic accounts and the technical team as necessary.

• Work in close coordination with local FiberTite Technical Representatives to fulfill project requirements.

• Train Seaman Corporation’s Authorized Applicators and FTR associates on the proper use and installation of FiberTite products and roofing systems.

• Conduct final evaluations of FiberTite Roof System installations to ensure they meet technical and warranty standards as per FiberTite guidelines.

• Assist Strategic Account Business Development Managers and sales teams by providing technical support for their sales initiatives.

• Investigate warranty claims, including executing necessary repairs as instructed by FiberTite Warranty Services.

• Comply with company expense and vehicle regulations.

• Adhere to all environmental, safety, and company policies to ensure compliance.

• Maintain regular communication with the FiberTite Technical Services team to guarantee project coordination and knowledge exchange.

⛳️ Requirements

• High school diploma or a general education degree (GED).

• 5-10 years of experience in a technical or product management role within the single-ply roofing industry, preferably with thermoplastic membranes (KEE, PVC, TPO, Modified Bitumen) is preferred but not mandatory.

• Registered Roof Observer (RRO) certification is preferred but not essential.

• Basic computer skills, including proficiency in Word Perfect, Excel, email, and Internet usage.

• Capability to read and interpret basic construction blueprints, drawings, and specifications, along with performing basic estimating.

• Basic understanding of roofing materials and roofing systems.

• Basic knowledge of roof leak detection techniques and the ability to determine necessary corrective actions related to single-ply roofing systems.

• Strong listening skills and the ability to effectively communicate both verbally and in writing, including the ability to write reports.

• Familiarity with building codes, such as FM, UL, and Miami-Dade.

🏝️ Benefits

• Company performance bonus in addition to base salary.

• Flexible work arrangements including flexible schedules and the option to work remotely from home up to two days a week (if applicable to the role).

• Opportunities for professional development including tuition reimbursement, course training, and networking.

• A comprehensive benefits package that includes medical, dental, vision, a 401(k) plan with company match, paid time off (PTO), volunteer time off (VTO), and paid holidays.

• Engaging activities including departmental outings, holiday celebrations, and our annual company-wide dinner.