Strategic Accounts Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide timely and precise quotations that adhere to established service level agreements.

• Enhance the conversion rate from quote to order through proactive engagement.

• Deliver outstanding customer support throughout the entire sales lifecycle.

• Propel revenue growth by aligning strategically with OEM and AT&T partners.

• Uphold high levels of customer satisfaction and operational precision.

• Act as the primary sales liaison for AT&T SPEED customers, including AT&T sellers and partners.

• Oversee the complete pre-sales and post-sales experience for customers.

• Generate accurate and timely product quotations.

• Suggest products and solutions tailored to customer needs.

• Inform customers about product availability, inventory status, and estimated lead times.

• Collaborate with OEM partners to deliver technical expertise, product suggestions, and opportunity support.

• Address customer inquiries concerning products, compatibility, ordering, and order status.

• Work closely with internal operations, procurement, and fulfillment teams.

• Track open quotes and optimize the quote-to-order conversion process.

• Assist with the introduction of new products, promotions, and transitions at the end of product life.

• Build and maintain relationships with OEM manufacturers and AT&T sellers and partners.

• Resolve customer issues in collaboration with both internal and external stakeholders.

• Provide expertise on wireless, mobility, and IoT solutions.

• Ensure adherence to AT&T SPEED processes and service level agreements.

• Keep accurate records in CRM/ERP systems.

• Contribute to strategic sales initiatives and support account growth.

⛳️ Requirements

• Bachelor's degree preferred or equivalent experience.

• 3–5+ years in wireless, IoT, mobility, distribution, or technology sales.

• Background in B2B sales and channel partnerships.

• Familiarity with wireless devices, networking, and IoT technologies.

• Experience working with OEMs and distributors.

• Exceptional communication and consultative selling abilities.

• Strong organizational, analytical, and problem-solving skills.

• Proficiency in Microsoft Office and CRM/ERP systems.

• Preferred knowledge of AT&T business sales or the carrier ecosystem.

• Experience with FirstNet, mobility, or enterprise networking is a plus.

🏝️ Benefits

• Flexible remote/hybrid working schedule.

• 401K plan with company match to assist in your future investments.

• Comprehensive medical, dental, vision, and prescription plans to ensure your well-being.

• Opportunities to enhance your skills or acquire new ones through tuition subsidies.