Strategic Accounts Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• The Manager is tasked with enhancing and advancing the commercial and customer success of the Nova programme.

• This position emphasizes the importance of fostering long-term relationships over immediate sales.

• Collaborate closely with senior stakeholders to comprehend their objectives and challenges.

• Develop and oversee a portfolio of strategically significant customers.

• Create and sustain comprehensive account plans that align with customer goals.

• Identify and capitalize on opportunities for upselling, cross-selling, and expanding solutions.

• Establish Gladstone as a solution partner that translates insights into actionable strategies.

• Serve as the representative voice of the customer internally while working alongside cross-functional teams.

⛳️ Requirements

• Demonstrated experience in scaling AI platforms into sales with strategic accounts in the leisure and fitness sector.

• Strong commercial insight with a background in contract negotiations, renewals, and long-term agreements.

• Proven ability to establish credibility with senior stakeholders and influence at the board or executive level.

• Experience collaborating with complex organizations, preferably in the public sector, leisure, health, or education fields.

• Exceptional communication skills, capable of conveying technical solutions in straightforward terms.

• Background in leisure management, SaaS platforms, or regulated/public sector environments.

• Knowledge of framework agreements and public sector procurement processes.

• Awareness of digital transformation challenges in membership-based or customer-facing services.

🏝️ Benefits

• A culture that prioritizes collaboration, innovation, and doing what is right for customers.