Strategic Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main client contact and strategic advisor for designated accounts, fostering trusted relationships.

• Drive data-informed discussions with clients to improve membership services and overall effectiveness.

• Recognize and pursue growth opportunities within the embedded account base in collaboration with the Sales team.

• Oversee expansion implementations in conjunction with Strategic Accounts leadership.

• Collaborate with Operations to establish, execute, and assess performance metrics and operational objectives.

• Proactively identify, tackle, and resolve operational and account-related challenges.

• Deliver performance insights and growth recommendations to internal leadership.

• Assist with contract management, including renewals and new agreements, ensuring alignment with operational feasibility.

• Facilitate the implementation of contracts, training, and compliance requirements.

• Spearhead the development of operational procedures and project management initiatives linked to client contracts.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• 3+ years of experience in Customer Success or Account Management in healthcare, B2B SaaS, or enterprise technology.

• Experience managing accounts with an Annual Contract Value (ACV) of $500K or more.

• Excellent written and verbal communication skills.

• Analytical mindset with the capability to interpret data and generate insights.

• Ability to manage multiple stakeholders and build consensus across teams.

• Strong organizational and project management capabilities.

• Willingness to travel up to once per month.

• Experience in consulting or solutions architecture is preferred.

• Familiarity with HubSpot or other CRM platforms is preferred.

• Experience in fast-paced, high-growth environments is preferred.

🏝️ Benefits

• We provide a remote-first work environment.

• Competitive compensation.

• Comprehensive benefits that include:

• Opportunities for career growth and development within a mission-driven organization.

• Competitive salary, annual bonus opportunities, and equity options.

• Extensive medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Generous paid time off (PTO), paid company holidays, and paid parental leave.