Strategic Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement strategies for growth, retention, and renewals for current customers.

• Perform account evaluations, risk assessments, and due diligence.

• Formulate renewal and growth tactics for designated accounts.

• Take ownership of forecasting and create upsell and cross-sell opportunities.

• Engage with internal resources to fulfill account requirements.

• Oversee contract renewals for the largest enterprise clients.

• Develop long-lasting client value through reliable relationships.

• Contribute to the profit and loss of both new and existing client businesses.

• Advocate for strategic initiatives that align Pipl’s solutions with client values and needs.

• Nurture and manage client relationships as the primary point of contact.

• Supervise client onboarding and conduct regular account evaluations.

• Collaborate with cross-functional teams regarding client requirements, technical integrations, and product implementation.

• Track account metrics, prepare performance insights, and report progress for strategic decision-making.

• Identify and promote upsell and cross-sell opportunities.

• Address client concerns and manage escalation processes.

• Conduct tailored product demonstrations and training sessions.

⛳️ Requirements

• Minimum of 4 years in Enterprise Account Management, particularly with Fortune 100 companies, focusing on usage licensing models.

• Outstanding communication, interpersonal, and relationship-building abilities.

• Capability to comprehend and articulate complex solutions.

• Proactive and results-oriented mindset.

• Strong analytical skills to interpret data and convert insights into actionable plans.

• Proven ability to work collaboratively across functions.

• Familiarity with Salesforce or similar CRM systems.

• Openness to participate in in-person customer meetings and willingness to travel overnight up to 30% of the time.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday policies.

• Opportunities for professional development and training.

• Supportive and inclusive company culture.