Strategic Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage the relationship with FFM’s Corporate Accounts.

• Ensure compliance with Contractual and Commercial Conditions.

• Establish sustainable long-term relationships focused on Customer Service Excellence.

• Optimize sales and profitability across all accounts in your portfolio.

• Identify and nurture client objectives by collaborating with senior stakeholders.

• Provide outstanding customer service and account management for your designated portfolio.

• Ensure customer requirements are thoroughly specified, understood, and communicated.

• Visit clients as necessary and cultivate effective relationships with key stakeholders at all levels within the customer’s organization.

• Deliver regular and precise reporting on activities and maintain the CRM database.

⛳️ Requirements

• Prior experience in Contract Hire Account Management (with fleets of over 250 being essential).

• Proven track record of implementing new accounts at a “project manager” level.

• Experience working with multiple stakeholders in addition to the customer.

• Skills in influencing, persuasion, and relationship building.

• Ability to deliver solutions and take ownership, exploring new ideas and approaches.

• Strong time management, organizational, and delegation skills.

• Excellent communication skills, both verbal and written.

• Proficient in IT.

• Commercial awareness and decision-making capability.

• Knowledge of the vehicle industry.

🏝️ Benefits

• Competitive pension scheme.

• Annual salary review and bonus scheme.

• Give As You Earn (GAYE) scheme.

• Employee referral scheme (£1,000).

• Retail discounts programme.

• GymFlex membership options.

• Cycle to Work scheme.

• Life Assurance.

• Health assessment options.

• Travel insurance.

• Dental insurance.

• Critical illness cover.

• Personal accident insurance.

• 25 days’ annual leave plus an additional Celebration Day.

• 37.5 hour work week, Monday to Friday, without weekends.

• Holiday buy and sell scheme.

• Volunteer days.

• Allocated time for personal development.

• Study support (where applicable).