Strategic Account Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Maintain an up-to-date overview of your account's complete project portfolio — not for managing individual projects, but to confidently represent the program, identify patterns early, and ensure alignment among all parties.

• Serve as the primary contact for decision-makers across the account. Establish trust through consistent and proactive communication. Conduct regular check-ins and monthly account reviews, collaborating with the Account Executive on QBRs and renewals. When necessary, represent the customer in meetings with city officials and AHJs alongside our Permit Operations team.

• As the account expands, onboard new stakeholders on both sides — provide training for new members of the customer's team and engage outside collaborators such as architects and engineers of record.

• Act as the internal advocate for the customer. Translate insights gathered from the account into clear, actionable feedback for Regional Leads, Head of Permitting, Operations, Product, or Sales. Assist in resolving issues that only the customer relationship can address, and advocate for process enhancements that improve the program for everyone involved.

⛳️ Requirements

• 4–8 years of experience in project management, program management, or a similar client-facing role.

• Experience in construction, real estate, architecture, permitting, or a related field — sufficient fluency to read project statuses, comprehend permitting terminology, identify risks early, and communicate effectively.

• Truly customer-focused — you regard the customer's objectives as your own, are proactive in your approach, and find motivation in being their most trusted and relied-upon resource.

• Proven ability to delve deeply into a large, complex project or program — comfortable managing concurrent workstreams and knowing precisely when to focus in.

• Excellent communicator — you express yourself clearly in writing, respond promptly, and can translate complex updates into concise, customer-facing language that instills confidence.

• A history of establishing authentic relationships with stakeholders, with the credibility to represent a client's interests effectively.

• Highly organized with a keen attention to detail — you create systems to ensure that nothing falls through the cracks.

• Comfortable working cross-functionally without direct authority — you understand how to align teams, direct the right information to the appropriate individuals, and drive results through influence and collaboration.

🏝️ Benefits

• Offers Equity