Strategic Account Director – Print

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Establish and cultivate strategic relationships with senior executives across GPOs, IDNs, buying groups, aggregators, and enterprise healthcare organizations.

• Propel national sales growth and profitability within designated strategic healthcare accounts and consortium partnerships.

• Negotiate intricate contracts, pricing agreements, renewals, and amendments with VP and C-level decision makers.

• Create and implement comprehensive account strategies that align with Staples’ revenue and profit goals.

• Collaborate with account development, account management, implementation, pricing, and project management teams to guarantee successful execution of initiatives.

• Identify and seize new business opportunities while increasing share of wallet within existing strategic accounts.

• Provide guidance and training to Print Account Development, Account Executives, and Specialist Developers regarding consortium programs and growth initiatives.

• Work alongside cross-functional teams to offer value-added Print and Marketing solutions that address customer business challenges.

• Keep an eye on healthcare and print industry trends to proactively adjust sales strategies and enhance Staples’ competitive position.

• Oversee a portfolio generating $12M-$30M in annual revenue while contributing $4M-$8M in annual sales and profitability growth.

⛳️ Requirements

• Proven track record of building and maintaining executive-level customer relationships that foster long-term business growth.

• Strong consultative, solution-oriented, and insight-selling skills with measurable outcomes.

• Expertise in negotiating complex contracts and business agreements.

• Ability to influence and communicate effectively with VP and C-suite stakeholders.

• In-depth knowledge of Print & Marketing services and applications within healthcare organizations.

• Strong business, operational, financial, and technological acumen.

• Experience in developing and implementing strategic growth plans across large, complex customer environments.

• Exceptional presentation, communication, and relationship management abilities.

• Self-motivated, resilient, and capable of working independently with minimal supervision.

• Passionate about collaboration and achieving results through cross-functional partnerships.

• 8+ years of experience managing large, complex customer relationships, strategic accounts, or business development initiatives.

• Demonstrated success in driving revenue and profitability growth within enterprise-level accounts.

• Experience in negotiating complex customer agreements and pricing strategies.

• Strong customer relationship management and consultative selling skills.

• Excellent verbal, written, presentation, and communication skills.

• Proven business analytics capabilities and the ability to make informed financial and data-driven decisions.

• Understanding of supply chain concepts and business operations.

• Willingness to travel up to 50% as business needs arise.

• Preferred: experience with healthcare-focused accounts, GPOs, IDNs, aggregators, or consortium organizations.

• Preferred: knowledge of healthcare terminology and procurement processes.

• Preferred: extensive understanding of print and print-related services in the healthcare industry.

• Preferred: strong leadership presence with the ability to influence cross-functional teams and stakeholders.

• Preferred: Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field.

🏝️ Benefits

• Inclusive culture with associate-led Business Resource Groups.

• Flexible PTO (22 days).

• Holiday Schedule (7 observed paid holidays).

• Online and Retail Discounts.

• Company Match 401(k).

• Physical and Mental Health Wellness programs.

• Potential eligibility for bonuses or other forms of variable compensation.