Strategic Account Director

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Create and implement strategic account plans for a designated portfolio of clients.

• Establish and nurture trusted relationships with senior stakeholders and executive sponsors.

• Collaborate with Sales to identify upsell, cross-sell, expansion, and renewal opportunities.

• Proactively address churn risks and secure long-term contractual commitments.

• Serve as the customer's advocate within the organization, relaying feedback to internal teams.

• Maintain expertise in products and industry trends to guide customers on best practices and value realization.

• Recognize at-risk accounts and spearhead cross-functional initiatives to resolve challenges.

• Lead and document regular Business Reviews that assess account performance, delivered value, and future strategies.

• Act as the main point of contact between customers and Sales, Services, Product, and Support teams.

• Travel both domestically and internationally approximately 25–50% as necessary.

⛳️ Requirements

• Over 5 years of experience in a Strategic Account Manager, Key Account Manager, or a comparable strategic sales/account management position.

• Bachelor's degree in Business Administration, Marketing, Healthcare, or a related field, or equivalent practical experience, including a clinical/radiology background.

• Demonstrated success in managing and growing complex, high-value customer accounts.

• Experience in cultivating relationships at the VP/C-suite level.

• Capability to identify growth opportunities and collaborate with Sales to finalize expansion and renewal business.

• Exceptional negotiation, communication, and presentation abilities.

• Familiarity with CRM and account planning tools.

• Proficient in leveraging data to shape account strategy.

• Strong business acumen and strategic thought processes.

• Ability to convert customer objectives into actionable account plans.

• Competence in managing multiple complex accounts while effectively prioritizing tasks.

• Experience working collaboratively across Sales, Services, and Product teams.

• Excellent relationship-building skills and meticulous attention to detail.

• Ability to operate independently from a home office while also functioning as part of a team.

• Willingness to travel domestically and internationally as needed.

• Experience in Healthcare and/or Healthcare IT is preferred.

• Understanding of radiology workflow is a plus.

• Familiarity with Salesforce CRM, Microsoft Suite, and Healthcare Applications/Products is preferred.

• This role is not eligible for visa sponsorship.

🏝️ Benefits

• Flexible remote working environment.

• Home office work arrangement.

• Opportunity to work with strategic, high-value customer accounts.

• Domestic and international travel opportunities.