Strategic Account Director

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Develop and implement strategic account plans for a portfolio of key accounts.

• Establish and nurture trusted relationships with senior stakeholders and executive sponsors.

• Collaborate with Sales on opportunities for upselling, cross-selling, expansion, and renewals.

• Proactively address churn risks and secure long-term contract commitments.

• Represent the voice of the customer by communicating feedback to internal teams.

• Maintain expertise in products, services, and industry trends to advise customers on best practices and value realization.

• Identify accounts at risk and lead cross-functional teams to resolve issues.

• Conduct and document regular Business Reviews that cover account performance, delivered value, and future strategies.

• Act as the main point of contact between customers and Sales, Services, Product, and Support teams.

• Travel domestically and internationally approximately 25–50% of the time.

⛳️ Requirements

• A minimum of 5 years of experience in a Strategic Account Manager, Key Account Manager, or a similar strategic sales/account management position.

• Ideally experienced in an MSP environment, technology sector, or healthcare setting.

• Bachelor's degree in Business Administration, Marketing, Healthcare, or a related field, or equivalent practical experience including a clinical/radiology background.

• Demonstrated success in managing and growing complex, high-value customer accounts.

• Experience in building relationships at the VP/C-suite level.

• Ability to identify growth opportunities and collaborate with Sales to finalize expansion and renewal business.

• Exceptional negotiation, communication, and presentation skills.

• Proficiency in CRM and account planning tools; capable of using data to guide account strategy.

• Strong business acumen and strategic thinking abilities.

• Capacity to manage multiple complex accounts while effectively prioritizing tasks.

• Experience working cross-functionally with Sales, Services, and Product teams.

• Excellent relationship-building skills with a keen attention to detail.

• Ability to work independently from a home office as well as collaboratively within a team.

• Willingness to travel domestically and internationally as required.

• Preferred: experience in Healthcare and/or Healthcare IT.

• Preferred: understanding of radiology workflow.

• Preferred: familiarity with Salesforce CRM, Microsoft Suite, and healthcare applications/products.

• This position does not qualify for visa sponsorship.

🏝️ Benefits

• Remote work environment.

• Home office work arrangement.

• Opportunity to engage with strategic, high-value customer accounts.

• Opportunities for domestic and international travel.