Storage Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate within a team to deliver daily and on-call technical support around the clock, 24x7x365, for file storage solutions, ensuring data availability, performance, and security.

• Assist in onboarding new clients transitioning from project initiation to regular operations.

• Aid in the implementation, configuration, and continuous management of the monitoring solution.

• Take charge of Incident and Problem records, utilizing technical troubleshooting and problem-solving expertise to systematically conduct investigations, pinpoint issues, restore services swiftly, and keep records updated.

• Support the management of Major Incidents, ensuring close oversight from initial response to resolution, including prompt communication.

• Assume responsibility for Service Requests, ensuring timely fulfillment and maintaining accurate records.

• Assist with ongoing version releases, encompassing testing and deployments.

• Work in collaboration with other client and Nephos IT teams, vendors, and stakeholders to facilitate seamless integration and operation of technology across various systems and platforms.

• Identify opportunities for technological or process improvements aimed at standardization to enhance efficiency or automation wherever feasible.

• Develop and maintain current knowledge articles or work instructions within your area of expertise to foster a culture of information sharing and professional development.

⛳️ Requirements

• Over 7 years of experience in a technical support capacity.

• Proven experience supporting file-based storage systems (such as NetApp or Dell EMC) is essential.

• Familiarity with cloud file storage solutions is desirable.

• A solid understanding of Active Directory is required.

• Experience providing client support (internal or external) is necessary.

• Experience with Nutanix is an advantage.

• Background in hardware installation, including racking and stacking.

• ITIL Training & Certification is preferable.

• Proficient in using Service Management ticketing systems.

• Strong analytical, troubleshooting, and fault-finding capabilities.

• Good technical aptitude for understanding, utilizing, and learning new technologies or processes.

• Demonstrates initiative and independence in completing tasks and projects without needing constant supervision or guidance.

• Possesses a strong customer-centric attitude along with excellent interpersonal skills.

• Outstanding written and verbal communication skills.

• Flexible, organized, and self-motivated.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Flexible working arrangements.

• A supportive and collaborative work environment.