Staff Technical Customer Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Guide customers throughout their journey and work in partnership with Customer Experience teams to achieve desired outcomes.

• Motivate customers to develop a vision for their future that is optimized for AI and APIs.

• Co-create adoption strategies and recommendations for post-sales engagement.

• Collaborate with Sales and Product teams to enhance customers’ utilization of Kong’s solutions.

• Innovate processes and tools to boost team efficiency.

• Engage in pioneering customer projects.

• Become a subject-matter expert on Kong products and technologies, applying that expertise to practical applications.

• Work together with colleagues, business partners, and various groups.

• Oversee a portfolio of commercial clients and identify avenues for growth.

• Leverage automated engagement techniques and reusable resources to maximize customer value.

⛳️ Requirements

• A builder’s mindset with the ability to tackle complex challenges.

• Experience in managing a portfolio of commercial clients.

• A strong passion and commitment to Kong’s technology and expanding its customer base.

• Initiative-driven with excellent organizational skills.

• A solid grasp of complex technological environments.

• High self-awareness and effective communication abilities.

• Demonstrated experience in customer-facing roles within technically advanced SaaS, Open Source, and/or Infrastructure software settings.

• Comprehensive understanding of Cloud Native technologies, including containers, Kubernetes, and microservices.

• Basic knowledge of API Management (APIM).

• Familiarity with DevOps, CI/CD, and cloud computing IaaS.

🏝️ Benefits

• Equity.

• Healthcare benefits.

• 401(k) plan.

• Short and long-term disability benefits.

• Basic life and AD&D insurance.