Staff Software Engineer – Production Engineering

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of production operability by troubleshooting complex issues, enhancing system visibility, and addressing recurring problems at their core.

• Enhance mean time to detect (MTTD), mean time to resolve (MTTR), and reduce recurrence rates of issues.

• Recognize systemic problems and resolve recurring issues through code modifications, architectural enhancements, and improved operational tools.

• Augment observability across services — including logs, metrics, and alerting — to facilitate quicker diagnosis and resolution.

• Develop and refine debugging workflows, runbooks, and internal tools for engineering teams.

⛳️ Requirements

• A minimum of 4 years of experience in software engineering with accountability for production systems, reliability, or operational enhancements.

• Proficient in backend development (Ruby, Node.js, or similar languages).

• Comprehensive knowledge of REST APIs, service contracts, and software design principles.

• Proven experience collaborating across backend services, APIs, and production environments.

• Familiarity with building and managing services in AWS or comparable cloud platforms.

• Readiness to engage in a mandatory 24/7 on-call rotation.

• Experience with, or a strong interest in, AI-driven development tools (e.g., GitHub Copilot, ChatGPT, Cursor).

🏝️ Benefits

• Health insurance

• 401(k) matching

• Professional development opportunities

• Paid leave

• Remote work options