Staff Software Engineer, Backend

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Take ownership of and enhance the back-end service that manages user progress, guides, and survey data.

• Spearhead significant strategic initiatives that span multiple teams.

• Clarify and refine unclear product requirements in collaboration with product managers and designers.

• Compose design documents that outline recommended strategies and their associated trade-offs.

• Review designs collaboratively with the team and partner teams, such as mobile, web capture, data management, and infrastructure.

• Decompose approved designs into delivery plans in Jira.

• Coordinate project timelines with the product manager.

• Oversee the entire process across infrastructure, back-end services, the JavaScript guides snippet, and the React-based editor.

• Establish test plans and acceptance criteria.

• Engage in an on-call rotation.

• Address inquiries and issues from other teams and Customer Support.

• Debug issues across both client and server environments.

• Occasionally participate in customer calls to provide troubleshooting assistance.

• Mentor fellow engineers and enhance code review and engineering processes within GitHub.

• Conduct proofs of concept for new technologies.

• Collaborate with other staff engineers on company-wide projects, including hackathons and Builders' Fridays.

• Utilize AI tools for design, coding, code review, debugging, and test planning while ensuring the accuracy of their outputs.

• Contribute to the development of AI-driven customer features, such as content generation and Model Context Protocol servers.

⛳️ Requirements

• Designed, built, and managed sophisticated back-end systems in production from architecture through delivery.

• Proficient in back-end engineering and complex systems design from end to end.

• Ideally experienced in PHP or Go; familiarity with Java and other back-end languages is also appreciated.

• Comfortable moving between various programming languages.

• Experienced in writing technical design documents and leading architectural decisions.

• Proven experience in mentoring fellow engineers.

• Front-end experience with JavaScript, preferably React.

• Fluent in English for speaking, reading, and writing to collaborate effectively with US-based teams.

• Possess a Bachelor's degree in computer science or a related discipline.

• Legally authorized to work in Colombia.

• Nice to have: experience in migrating legacy services to a new stack, developing in-app guidance or survey products, or working on real-time, client-side experiences.

🏝️ Benefits

• Discretionary bonus of up to 15% of base salary, dependent on Fullstory achieving its performance goals.

• Flexible PTO policy.

• Annual company-wide closure.

• Federal holidays observed.

• Supplemental coverage options available for international Fullstorians.

• Opportunities for professional development through various training programs.

• Annual learning subsidy for employees based in the US and EMEA.

• Monthly productivity stipend available for US and EMEA-based Fullstorians.

• Team off-site events.

• Annual full-company gathering.

• Paid parental leave policy.

• Bereavement leave, including provisions for miscarriage/pregnancy loss.