Staff Software Engineer, Backend

atCustomer.ioRemoteNorth AmericaFull-timeBackend EngineerLead$200k – $240k/year

Posted Sep 17

This is a fully remote position, open to applicants in North America.

📋 Description

• Define the technical vision for distributed messaging systems using Go.

• Make strategic architectural choices for critical services, balancing scalability, cost, and reliability.

• Tackle ambiguous, high-stakes challenges across various teams and functions.

• Lead decision-making processes when the correct answer is not immediately clear.

• Foster consensus among teams on disputed technical issues.

• Articulate technical trade-offs to senior leadership effectively.

• Establish quality and design benchmarks.

• Provide mentorship to senior engineers.

• Develop reusable frameworks and comprehensive documentation.

• Propel improvements in engineering processes and tools across several squads.

• Conduct candidate interviews and assess them against the career ladder.

• Leverage AI agents for multi-file modifications by defining tasks, crafting prompts, and validating outputs.


⛳️ Requirements

• Over 10 years of experience in developing scalable, distributed systems in Go or comparable statically typed languages, including several years in an architectural role.

• Expertise across various systems or domains.

• Proven ability to design for production environments and to quantify throughput, cost, and reliability trade-offs.

• Experience in designing observability and recovery mechanisms, including metrics, alerting, rollback, backpressure, and checkpointing.

• Familiarity with cloud-native frameworks, AWS, GCP, relational databases, and MySQL.

• Insight into performance trade-offs.

• Demonstrable impact on the improvement of other engineers through mentorship, technical writing, design reviews, and establishing robust standards.

• A proactive approach and discernment regarding which decisions require careful consideration.

• Successful completion of background checks and employment verifications.


🏝️ Benefits

• 10% annual bonus target.

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.

• 16 weeks of paid parental leave.

• Unlimited PTO.

• Stipends for remote work and wellness.

• Budget for professional development.

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