Staff Program Manager, Trust & Safety

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee essential Trust & Safety initiatives aimed at minimizing harmful experiences for our users.

• Work in collaboration with cross-functional teams (such as Product, Engineering, Legal, and others) to proactively recognize and address risks to user safety.

• Utilize data-driven approaches to evaluate program effectiveness and pinpoint areas for enhancement, ensuring alignment with the company's broader goals and business objectives.

• Keep abreast of industry best practices and emerging risks linked to new technology products and contexts.

⛳️ Requirements

• A minimum of 5 years of experience in Trust & Safety operations or a similar role.

• Knowledge of content moderation ecosystems, including standards for policy implementation and large-scale review systems.

• Proficient in using metrics, dashboards, or reporting tools to identify trends and enhance outcomes.

• Capability to analyze and refine comprehensive Trust & Safety systems, which encompass policies, review processes, and tools.

• Strong comprehension of online safety challenges, including data privacy, misinformation, and fraud.

• Solid understanding of AI safety challenges, such as fairness, accountability, and transparency.

• Exceptional analytical, problem-solving, and decision-making abilities.

• Strong written and verbal communication skills.

• Ability to work both independently and collaboratively within a team.

• Experience engaging with diverse groups of stakeholders.

• Background in fast-paced, dynamic work environments.

• Proven ability to navigate a variety of Trust & Safety projects, quickly adapting to new challenges, policy areas, and operational demands.

🏝️ Benefits

• Generous performance-based bonus plans available to all eligible employees, fostering a shared success as one team.

• Comprehensive medical, dental, and vision coverage.

• Generous retirement contributions with 100% immediate vesting, regardless of personal contributions.

• Quarterly wellness days for the entire company to take a collective pause.

• Country-specific holidays plus an additional day off for your birthday.

• One-time stipend for home office setup.

• Annual budget for professional development.

• Quarterly well-being stipend.

• Significant paid parental leave.

• Employee referral bonus program.

• Additional benefits (life/AD&D insurance, disability coverage, EAP, etc. - varies by country).